From the day we went live with PaySubsOnline.com money started flowing in instantly.
Our members enjoy the convenience of paying online and when they do the system reconciles
the payments automatically so we spend much less time on admin.
With the majority of our members ‘on email’ sending out renewal notices is quick
and easy and much more cost effective than buying stamps and stuffing envelopes.
The payment reports provide a perfect view of who’s paid and tools to remind those
The service we’ve received from PaySubsOnline.com has been first class. They have
always been prompt, friendly and helpful. They are available whenever and for however
long we need them and they continually update the service with enhancements and
We look forward to a long standing relationship with PaySubsOnline.com and would
highly recommend them to any membership organisation looking to improve efficiencies.
English Chess Federation
Using Pay Subs Online means that we no longer have envelopes with cash and cheques
and memberships forms stashed away in drawers waiting for processing by the membership
secretary and treasurer.
We no longer deal with cheques that are past their valid dates because they were
Members data is secure and available to the right committee members on demand. It's
a one stop shop data warehouse for the club.
Havering ’90 Joggers
With over 1,000 members, Surbiton Hockey Club is the largest hockey club in the
UK. Managing membership renewals, processing new registration and collecting payments
on this scale had become almost a full-time job before we turned to Pay Subs Online
to help reduce our administration time.
From the word go, Pay Subs Online were pro-active in setting up our account, importing
our database and getting us ready for the switch to ‘go-online’. If there were any
issues, they were there to quickly resolve them by phone or email.
Members now pay online and when they do, the system updates their record. We can
quickly see who has not paid and easily email them reminders. We also use the group
email tool so we can keep members up-to-date with what’s going on in the club. With
Pay Subs Online our members can also donate online using the site's fundraising
We would definitely recommend them.
Surbiton Hockey Club
Pay Subs Online has really helped to streamline our subscription processes and keep
our membership information up-to-date. The support and advice we received both during
and after the set-up of our payment system has been excellent.
British Psychosocial Oncology Society
At RHC Cougars we needed to find an alternative solution to player registration
and the collection of subs within the mini group. Our existing process of paper
application forms, spreadsheets and the nightmare of reconciling payments was a
large overhead which had to be performed in an annual basis.
We looked at a few service providers and found that PaySubsOnline.com was exactly
what was required. The benefits for us as a club was:
- Reduced effort in managing player registrations
- No need for reconciling accounts when payment is made online
- Traditional payment methods could be recorded against players making offline payments
- Improved communication through the group email capability
- Event management was easier through the online system
- Improved data protection
Working with PSO has also been a pleasure. They were instrumental in helping us
set up the site initially and helping us understand how we could benefit from the
It had been such a great success that we are now busy moving our midi, ladies and
senior sections onto Pay Subs Online.
Thanks to Dave and the folks at PSO for making my life as coach and Youth Registration
Officer a lot more easier.
RHC Cougars RFC
Thanks where credit is due to PaySubsOnline.com on making it a smooth transition
from a paper system to be fully online.
There were a few hickups at the start as we would expect but was resolved quickly
with the support given.
The club has now been setup online for over a year and would never go back to what
we had before. Super efficient and a lot less admin. Highly recommended.
Thurso United FC
I have been involved with the same Community Amateur Sports Club for over 20 years
and given that I also work full time, I had been looking for a provider of financial
system that would allow me to manage our club membership records securely and a
system which could make me not only more efficient but also more effective. I did
carry out some research and eventually settled for Pay Subs Online.
Trusting your club’s membership and financial data with an external provider is
a serious matter and one the club did not take lightly. Our decision was influenced
by a few referrals, a clear layout of the system involved, the cost (a reasonable
registration plus a charge for each payment received) and we found the instructional
videos helpful and the written material clear.
We have just completed our first season with Pay Subs Online and we are delighted
with the results. Firstly the support service provided is second to none and they
have worked with us to develop and construct the forms from scratch. The system
allows us to receive payments direct to our bank account, therefore, eliminating
these endless journeys to the bank to make deposits. As a tennis club we find the
ability to distinguish between membership groups and coaching classes very helpful
and moving members from one group to the other is straightforward.
During the year we have also learnt (and use them) that we can raise ad hoc invoices,
which is very useful to clubs who sell some merchandise and/or equipment or provide
extra classes. We also find the group email feature very useful for our weekly updates
which can include photo attachments. Another great feature is that it will allow
for courses to be set up and for key people to have access to specific records.
This is very useful when the person taking care of the administration is not the
same individual as doing the coaching. We split these functions for financial stewardship
and it works well for us.
All in all, we have no hesitation in providing this testimonial and with a court
booking system and a shopping cart on the projects pipeline it’s going to get even
Thank you PSOL, your system does exactly what it says on the tin...pardon me, screen!!
Hylands CASC (Tennis Club)
I am very pleased to confirm we have received excellent service from the team at
We have utilised the system so far mainly for the excellent 'Members Contact Management
System' (CMS) potential.
It has been particularly useful for us in monitoring our individual dojo instructors'
compliance in terms of keeping their required CRB checks, Instructor insurance cover
and First Aid certificates up to date. Instructors just go online and update as
they renew each item and we periodically review compliance from HO.
Instructors have also reported back that they find being able share the same information
we hold on their own students' records online very useful. They can just as easily
compose and send out an email to their entire local student base, as we can email
our entire national membership from HO. Very useful for publicising events etc.
One of the main attractions for us was it was so easy to configure the system so
that individual members could sign in and access their own records to keep us informed
of any changes in their residential address, email and or telephone contact details.
Having worked with databases for the best part of 30 years, I know the main problem
is keeping members motivated enough to keep their own records within the system
up to date. It is a thankless task, but between the efforts of HO and local dojo
instructors, the system offers an effective method of testing the accuracy of the
data held ... we can just send out a newsletter and refer any bounce backs to the
individual instructor to investigate what has happened.
Maintaining the accuracy of the contact details we store is important for us for
1.We have a high percentage of members below the age of 18. We feel that unless
we can at any point in time confidently identify who are our active instructors,
assistant instructor, children and vulnerable adults, we cannot demonstrate we are
complying with our legal obligations under the Protection of Children and Vulnerable
2.We of course need accurate contact details for renewing our annual membership
3.Thankfully they are extremely rare, but if we do have a training accident, it
is possible for any authorised person to access the casualties' personal records
on any web-enabled mobile device and identify next of kin and any relevant pre-existing
medical condition the member has informed us of (e.g. allergies to antibiotics or
anaesthesia, diabetes, asthma or heart conditions).
We have tested the online payment system and we will be going live in the next few
I hope that has given you the confidence to explore the system further.
The English Goju-Ryu Karate-Do Association
"When I took over as the membership secretary for Dulwich CC just over a year ago, I was daunted at the prospect of registering 400+ colts for winter nets, club membership and our summer coaching programme, particularly given a fees regime providing for sibling discounts and differentiated nets fees.
I need not have worried. The Pay subs Online system, which had been implemented the previous season, works very well and a prompt and efficient helpdesk service was on hand to assist me with queries (although the system is very intuitive, as a new user I found I often wanted to double check things). All but about 4 or 5 sets of fees were paid online through the system. Uncollected fees are now at a de minimis level.
Equally as importantly, the system is a brilliant tool for managing data. As a former data protection practioner, I am very concerned about keeping records up to date and ensuring that access to personal details is provided to those who need it - but only on a "need to know" basis. Pay Subs Online enables us to restrict coaches' and age group managers' access by reference to groups of children and particular data fields. It also makes it very easy to collate anonymised data about our members in order to report diversity statistics to Surrey CCC and potential funding sources.
Lastly, the system makes it very easy to export data to Excel on a tailored basis. We have found this very useful in creating up to date coaching registers (including contact details and details of medical conditions).
I would not hesitate to recommend the system for other cricket clubs."
Dulwich Cricket Club
An excellent service that has massively improved club efficiency and income. Hugely impressed by the support team with my initial email query answered within minutes. Service is simple yet powerful, facilitating all our requirements.
Brecon Triathlon Club