Here's a list of common issues that may prevent you from logging in:
- You have created a password but have not received the email that contains the link
to activate your password. In this case, please check your spam folder.
- You have not checked to see if you have received the email to activate your
password and/or you have not clicked on the activation link contained in the email.
- The username and password fields have been pre-populated by your browser but
when you try and login, the system displays 'Invalid username / password. Please
retry.' To resolve, please delete what has been pre-populated and re-type your
username (this will be your email address) and password.